FAQ's
When in Doubt, Check the Roots (aka FAQs)
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does it take to ship my order?
Processing time is usually 1–3 business days, but may take up to 5 days during busy holiday seasons.
Do you ship worldwide?
Yes! We ship internationally. Please note that delivery times and shipping costs vary by location.
Will I receive tracking information?
Yes, every order comes with a tracking number so you can follow it right to your door.
Can shipping be delayed during holidays?
Yes, peak seasons like December can cause carrier delays. We’ll always do our best to get your order moving quickly.
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unused, and in the condition they were received. Once we receive and inspect the item, we’ll issue a refund (minus shipping, if applicable).
What if my item arrives damaged or misprinted?
We’re so sorry if this happens! Please contact us directly with clear photos of the damaged item. We’ll issue a refund or replacement.
Products & Designs
Below are some common questions about our products
Will my product look exactly like the photos?
Colors may vary slightly depending on your screen settings. We do our best to make photos as true to life as possible, but there may be small differences between digital previews and the real product.
What kinds of products do you offer?
We create a variety of plant-inspired goods — from t-shirts, hoodies, and mugs to tote bags, stickers, and more. All are made to order through our professional print providers.
Who makes the products?
Our products are printed by professional print providers, using high-quality materials and printing methods. Each item is made to order just for you. By utilizing print-on-demand, we minimize waste and prevent overproduction. Each item is printed only when it’s ordered.
Sizing & Care
Where can I find sizing information?
We keep a sizing chart on a separate page of our site (“Sizing”). Be sure to check before ordering to find your best fit.
How do I care for my apparel?
Most shirts should be washed cold, inside out, and tumble-dried low. Avoid bleach and ironing directly on prints.